Frequently Asked Questions

All our packages are sent fully insured and require a signature on receipt. When your items are dispatched, you will be sent an online tracking number. Please note that higher goods packages are insured until signed for at delivery address, and we can accept no liability for items once signed for at work addresses or houses of multiple occupancy.
At present, we only offer delivery to the UK (including the Isle of Man) and the Channel Islands and all EU/EEA Member States solely.
Due to security reasons, we are unable to change delivery addresses from one residential address to another. With a high number of attempted fraudulent transactions and identity theft, we are unable to send orders to different residential addresses to those other than the registered bank account address.

Please note delivery addresses cannot be changed for orders placed with a debit or credit card under any circumstances. Orders placed online with a card can only be delivered to the same address as the card is registered to or else the Banks cover will not apply.

A card will be left by the courier so that you can rearrange delivery for another day or collect from your local sorting office/depot taking ID with you.  Your parcel will remain fully insured up until it is signed for.
You will receive an email following dispatch of your order which will include a tracking number where appropriate.
We accept online payments with debit cards and credit cards up to the value of £2,000 or EUR equivalent. Please note this limit may change and a payment surcharge of 2.5% will be added for payments made with a credit or debit card. Repeat orders or high value orders may require us to ask for KYC and due diligence to verify your identity in line with Anti-Money Laundering Regulations as required by our payment processing partners.   For clarity, we consider multiple orders in a 24 hour period to be a single transaction for the purpose of these requirements, and to include any orders placed by any other individuals associated with you (eg partner, siblings, parents etc).
For orders in excess of these limits, we are required to keep identification to comply with HM Revenue and Customs regulations. We need one piece of photographic identity (passport or driving licence) and one household bill to prove your address (utility bills, bank statements, credit card statements). Certified copies must be signed by an authority figure (Lawyer, Accountant, Doctor, Policeman) or you can get the copies certified at the post office for a small fee. If this type of ID is required, a member of the team will contact you to explain the process.
As of the 1st January 2000, investment gold is NOT subject to VAT throughout the EU. Silver bullion products are subject to VAT at the current standard rate (20%).

Please note special rates may apply for customers from the Channel Islands. View the https://www.customs.gst.gov.je/ website for more information.

3D authentication / 3D secure is managed by Visa (Verified by Visa) and Mastercard (Mastercard Securecode) themselves. It is a worldwide security program that many banks and building societies opt into. Given the nature of our products, we have to ensure the highest level of security available and therefore can only accept card payments that go through this additional security process.

For further info, please see https://www.visaeurope.com/en/cardholders/verified_by_visa.aspx (Visa) and https://www.mastercard.co.uk/securecode.html (Mastercard).

If you look at the ‘from’ price, this shows the lowest available price depending on the quantity you are purchasing.  In order to see the various prices listed by quantity, please click on the item itself to take you to the next screen.
The global spot price for gold is based on inter-bank transfers of large numbers of London Good Delivery Bars which are 12.5 kilograms each. This price is only available to large banks and does not include any brokerage fees, transportation, storage or insurance.

Smaller bars are always sold at a premium to the London spot price to reflect the additional costs of producing and testing smaller bars. Our premiums are extremely competitive and are lowest on our larger bars.

All of our gold bullion bars are 24 carat and therefore 99.99% pure gold. They all have 999.9 stamped on them to show the purity of gold.

All our larger gold bars (250g , 500g and 1 kilo) have a unique serial number and are accompanied by a matching certificate. Some of our smaller bars come with a certificate depending on the refiner and the size of the bar. If a certificate is supplied, it will always be shown in the image and stated in the description. Unlike some of our competitors, all our bars are brand new direct from the manufacturer

We are happy to re-purchase any bars or coins that we have supplied at the very best rates. We offer a minimum of 98% of the spot price for gold (coins and bars) and 98% of the spot price for silver bars and coins. We may offer higher prices if demand is very strong. Live spot prices are quoted in the top right hand corner of the website.

To sell, just phone us to lock-in a price and then send the items to us by insured delivery. As soon as we receive and check the bullion we will pay you by same day bank transfer.

We also buy gold and silver scrap such as jewellery and non LBMA bars. We do not buy filings, grain or dental gold.